Contact Us

Email : reservations@mandaladiversandtours.com

Phone : 984-156-20-24

Reservation & Cancellation Policy

• All services must be paid in full in order to confirm a reservation.

• Cancellation policy: Less than 24 hours-Full charged. 24 hours or more-Full refund.

• Weather conditions: Weather cancellations only apply to Playa del Carmen ocean diving and only if Harbor Master declares that the port is closed. If rescheduling isn’t possible, we will issue a full refund. For Cozumel diving, if Harbor Master declares that the port is closed, the diving fee will be refunded, but we will not be responsible for the ferry fees.

• Cancellations due to sickness: A written statement from a doctor will be requested. If rescheduling isn’t possible, we will issue a full refund. This applies to the sick diver only.

• If a participant endangers their safety or that of the group or staff, or commits an illegal or unlawful act, or refuses to follow the staff´s instructions, the decision of the divemaster, instructor or manager to interrupt the hired services will be final. There will be no refund.

• Partial refunds: When diver chooses to interrupt a hired service, there are no partial refunds. When the instructor chooses to interrupt a hired service, partial refunds for the unused portion will be refunded.

• No show = No refund.

• Please arrive according to your scheduled activities. Late arrivals will be considered a no-show.